As many of you know, we attempted to upgrade our platform this past weekend and had to roll the update back because of technical issues we encountered. We made the tough decision to roll back the upgrade because, although painful, it would be least disruptive to our customers. What happened is not acceptable to us. We are growing fast and many of you rely on our platform for your business. We are conducting a review of our process to ensure we deliver with quality each time.
Is my account impacted and if so what should I do?
Fortunately, for most of you, there was no impact. However, if you opened and modified one of your projects between the times of Sunday at 4 AM Pacific and Monday 5 PM Pacific, some of your updates may have been lost as we rolled back to the earlier release. If you believe you may have lost some of your changes, there is a good chance we can help you recover them. Please contact our support channels so we can help you.
I will say this again, what happened over the weekend is unacceptable. We are already looking at ways to improve new features roll out. In addition to improving our internal process, we are also considering deploying a beta system to both get early feedback on new features and also improve the quality of our new releases. Another idea we’re considering is enabling users to manually upgrade their apps to new versions of our App Builder, rather than automatically updating them. This would give you more control over your projects. I’d love to hear from you about these and other ideas you may have. Please feel free to write to me directly at email@example.com
Max and the Appery.io team.